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Customer retention: how to increase the number of your regular customers?
Most businesses focus on acquiring new customers when looking to grow their profits. They channel all of their advertising spend into reaching and converting a “cold” audience. While expanding your reach is important, many of these businesses end up neglecting customer retention to their own detriment.
Enter the new era of retail
In this article, we’ll take a closer look at customer switzerland whatsapp number data retention, including how to calculate your retention rate, why it’s so important, and strategies you can implement to increase retention across the board.
Discover in this free guide the benefits of launching an omnichannel sales strategy for your store.
Download the guide for free
What is customer retention?
Customer retention is the act of keeping people who return after their initial conversion as customers.What you want is not for every customer to discover your product, think it’s great, and only buy once: you want loyal customers who come back again and 7 best wordPress form builder plugins of 2024 again, and who love your brand so much that they sing your praises to their friends and those around them.
Why is customer retention important?
You want your retention rate to be as high as possible. Not cell p data only does this ensure maximum profitability, it lets you know that your marketing is solid, the quality of your product or service is strong, and your communications are targeting the right audience.Customer loyalty is the best way to grow your business at an affordable cost.
A high retention rate also increases profitability. You don’t have to run costly campaigns that push users into the digital sales funnel with every purchase, allowing you to reduce ad spend on your acquisition campaign.
When you market to repeat customers, you have a 60-70% success rate , compared to a 5-20% success rate at most when selling to new customers. It also costs 5-20 times less to retain existing customers than to acquire new ones.
What is customer retention rate?
This rate tells you what percentage of your customers you retain (or return to you) over a given period of time. It is the opposite of “churn,” which tells you how many customers you have lost over a given period of time.Create new resources to increase your restaurant’s revenue
The coronavirus pandemic has led restaurants around the world to temporarily shut down their table service. As many restaurants have chosen delivery and takeout as their primary source of revenue to survive, we have seen restaurants diversify and explore other non-traditional revenue streams.
Although these additional revenue streams started as temporary efforts, they are becoming permanent offerings at many restaurants due to their success.
The offer of meals to prepare
We asked restaurateurs across North America what poland whatsapp number data non-traditional revenue streams they’ve launched in the wake of the pandemic. Read on to learn how restaurateurs have regained stability through:
Selling products
The creation of a cookbook
The sale of grocery productsLet’s dive right in!
Reinvent your business for short and long term success.
As the restaurant industry slowly reopens around the world, owners and managers are facing a whole new set of challenges. Download our free guide and learn why i don’t use social media how to build a more resilient business post-pandemic.Branded products
Selling branded merchandise is a great alternative for restaurants looking to turn a profit. Merchandise allows customers who don’t live close enough to regularly buy cell p data your food to still buy something from you.“People who were far away but saw us on media started buying merchandise just to support us,” restaurateur Brittney Valles said in a phone interview.
Download the guide
Her restaurant, Guerrilla Tacos in Los Angeles, sells T-shirts and hoodies on-site and through its online store . During the pandemic, Valles said she’s noticed an uptick in merchandise sales outside of Los Angeles.
So what should you sell in your restaurant? T-shirts, hats, aprons, and shopping bags are popular product ideas. If you put your logo on your products, it can also serve as an advertisement for your restaurant.
Inspiration
Elena , an Italian restaurant in Montreal, has a vibrant online store that sells socks, sandals, water bottles, coloring books and more.“Our products have always been a pretty big part of our marketing,” Elena CEO Ellen Eamon said in a telephone interview.
The restaurant launched several new products during the COVID-19 shutdown. Eamon says the team had more free time to create new items.
“It’s really fun to see everyone buying things online and seeing them on Instagram. Our merchandise is in all these corners of the world where you wouldn’t necessarily expect it,” she says.
From left to right: A t-shirt from an Elena/Pumpui collaboration in New York, a bag in Scotland and a t-shirt in Istanbul
What is Eamon’s advice for adding merchandise as a revenue stream during the pandemic?
“Make sure you’re proud of the products you’re putting out there. Everything we’ve done has always been in line with our values and aesthetics.
A Beginner’s Guide to Restaurant Accounting
Tasty food, exceptional customer service and exceptional dining experiences: that’s probably why you started loving the restaurant business.
So it’s understandable that ” the rest ” – anything related to accounting and bookkeeping – doesn’t motivate you as much as your great passion.
You will find useful advice on:
But let’s dig deeper. In fact, managing your finances philippines whatsapp number data well can help your business realize that passion that motivated you in the first place.
That’s why we’d like to walk you through some of the common terms, reports, and processes for understanding accounting and restaurants . Whether you’re curious about how to keep track of books or you’re working with an accountant, this guide is here to help.
The Numbers You Need to Watch
Useful Reports for Restaurants and Accounting
Accounting processes you need to master
Now let’s get to the heart of the matter.Reinvent your business for long-term success
As the restaurant industry prepares to reopen, owners and operators are facing a range of new challenges. Download our free guide and learn how to build a more resilient business post-pandemic.Download the guide
Let’s start with expenses.“Restaurants operate on incredibly 5 reasons why it is better to order design from freelancers tight margins,” says Paul Miller, a CPA and managing director at law firm Miller & Company . “With the minimum wage and overtime increases, it’s become even harder to turn a profit. Also, you’re dealing with perishable goods, and seasonality impacts a lot of your operating costs. And owners need to be aware of those expenses. You need to cell p data pay attention to every cost—fixed, variable, and mixed .”
Keeping an eye on restaurant expenses
For anyone doing their own accounting, this means keeping careful records and keeping a close eye on their tax obligations. “ If you’re doing your own accounting, you need to be aware of the need to track payroll taxes, sales/use taxes, and properly allocate expenses between different types of income and expenses,” says Dennis Laporte, CPA and CEO of accounting firm UHY .
How to avoid food waste in catering?
Food waste in the catering sector is a problem with various repercussions, affecting social, environmental and, above all, economic dimensions. In a context marked by price inflation, reducing waste and food surplus represents a valuable opportunity for savings.
Take control of your inventory with Lightspeed Inventory
Today, restaurateurs have a multitude of tools to new zealand whatsapp number data combat food waste . It is up to them to select the most suitable ones for their establishment in order to effectively reduce waste on their scale.
With our colleagues from Guestonline reservation specialists , we decided to look into the subject. Discover in this video and below how the Lightspeed restaurant POS system can help you reduce your losses and increase your turnover ! For practical and concrete tools, continue reading the article.
Optimize your inventory flow, plan ahead and reduce waste.
Learn more
First of all, it is crucial to highlight the scale of food waste in France: more than 10 million tons of food are wasted annually, which is equivalent to a financial strange seo portfolio or questionable website promotion services waste of 16 billion euros and the emission of more than 15 million tons of CO2 into our environment, according to a study carried out by Ademe. This problem also concerns restaurants, which throw away nearly 2 million cell p data unsold meals each year, according to Statista data for the year 2021.A large-scale phenomenon with multiple repercussions
According to information provided by the Ministry of Agriculture, nearly 20% of the food produced in France ends up in the trash, which is equivalent to 150 kg o
To combat food waste, restaurateurs have several smart options. First, they can rethink their menu by offering a smaller selection of dishes and maximizing the use of the same ingredients for different recipes. Another approach is to offer smaller portions or let customers choose from a range of different sized dishes, while preparing meals only when ordered, thus avoiding the unnecessary preparation of unsolicited dishes.
Paying at the Table: The Complete Guide for Restaurateurs
With a staff shortage in the restaurant industry still looming, restaurants must find ways to be more efficient and satisfy staff and customers, while reducing costs.
One way to achieve this is to improve the payment process .
Typically, a server places the bill at a table and then leaves. Customers place their credit or debit cards on the table. The server returns, retrieves the cards, and takes them away from the table to a cash register terminal where he or she swipes the card(s) and completes the transaction. Once the transaction is complete, the server returns again to have customers sign the bill.
A process far from efficient.
On the other hand, pay at the table is a solution netherlands whatsapp number data that simplifies the payment process . Nowadays, both customers and staff appreciate convenience and simplicity, and that is what pay at the table allows.
In this guide to paying at the table, we will cover the following points:
What is pay at the table?
How does it work?What Restaurants Need for Table Payment
Advantages and disadvantages of paying at the table
How Lightspeed Brings Pay-at-Table
Deliver a unified payment experience with the new Lightspeed Payments solution
Intuitive, scalable, r d Payments the complete guide to using animation properly in ux collects your payments in no time. No third-party providers, no setup fees, just fast, reliable payments directly from your POS system.What is pay at the table?
With table payment, customers pay their bill using mobile cell p data payment terminals brought by servers. They can also use QR codes to pay directly at the table.Discover Lightspeed Payments
Rather than having servers collect diners’ cards and swipe them through fixed payment terminals, all transactions are processed using a single POS terminal placed at the table.
Pay at the table eliminates the constant trips between a stationary terminal and a table, making it easier to pay bills and saving servers time.
How does table payment work?
What are the trends for catering in 2024?
Let’s face it: restaurant trends are as fickle as April’s whims. Yet, just like spring, some trends come back with a vengeance.
In our prictions from previous years, food delivery, takeout and healthy eating were all taking off before finally settling in last year.
Staff shortage requires better planning
The last two years have demonstrat the ability of mexico whatsapp number data restaurateurs to adapt to cyclical unknowns (COVID health crisis, rising raw material costs) or more structural unknowns (staff shortages, environmental awareness).
It is therefore interesting to mirror what last year taught us with the food and catering trends that should be confirm at the dawn of this new year 2024 :
Inflation: repercussions that will continue in 2024
Sustainable development and the fight against food waste continue to gain ground
Takeaway and customer personalization in high demand
Financing: alternative solutions exist
Data mining: the increasing use of data to optimize operations
The rise of restaurant subscription plans
Fight against no-shows: tools to combat this scourge
Lightspe Restaurant POS Software: The Complete Guide
Learn how Lightspe POS software helps restaurants get the most out of their operationsDownload the guide
In the midst of the health crisis, the term catering 2.0 was invent. The baptismal name of a sector that had completely reinvent itself and adapt to a new understanding the types of sites. full list reality. In the meantime, this new normal of masks, closures and restrictions seems to be nothing more than a bad memory. But the road to recovery that we were eagerly awaiting has turn out to be pav with potholes and obstacles.While the restaurant sector has an equally solid dose cell p data of determination, creativity and perseverance to get through this, the challenges are numerous: while, according to a study by Food Vision , the commercial restaurant market experienc a resurgence in the first quarter of 2023 compar to 2022 (+16% in value), 9 out of 10 restaurateurs must juggle inflation that remains at a high level and a rise in energy prices that impact their business.
Inflation: repercussions that will continue in 2024
In 2023, more than two-thirds of independent and chain restaurateurs (64%) had to increase their prices to face this new reality.
Keep an eye on online reviews
Booking platforms such as Guestonline , LaFourchette or Zenchef offer guests the opportunity to leave a review after their visit. This way, you give your customers the opportunity to give their honest opinions, which is valuable.
1. Turn reviews and opinions into user-generated content (UGC)
And yes, this is free content that you can repurpose. That’s the magic of user -generated content (UGC) . Turn positive online reviews into content for optimal word-of-mouth marketing!
You could turn reviews into charts or infographics. Start by selecting the best reviews of your restaurant . Then use a graphic design tool like Canva to give the quote a russia whatsapp number data nice shape . Focus on certain keywords, and don’t forget to give credit to the person who wrote the review. You can do this by tagging them, but you can also mention them in your description (“Jan S. of TripAdvisor”). Choose a simple background in a color that matches your branding.
You can also share your customers’ photos on social media. If a customer shares a great photo of your restaurant with a positive review, post the photo on your own social media and include a clip of their review in your caption. Also, be sure to give credit to the person how to make sure your Pop-ups Are seo friendly who took the photo. You could even reply to their comment with a link to the social post, so they know you used their photo on your platform. We reveal more tips and tricks for using social media to drive customers to your restaurant in this article .
When responding to reviews, you’re primarily focusing on cell p data the negative reviews , right? While it’s essential that you put that at the forefront, you should also invest time in responding to the positive comments .
2. Build customer loyalty by responding to positive reviews
Why? Customers who leave positive reviews don’t expect to hear back from the restaurant. A simple thank you is enough to make them like you even more, increasing the chances of them becoming repeat customers . Given that 50% to 70% of small business revenue comes from repeat customers, responding to positive reviews is a small effort that can yield big results.
9 Ways to Promote Your Restaurant Reviews
Online platforms and search engines such as Google, Yelp, Facebook and TripAdvisor have democratiz the sometimes dread profession of “food critic.” Today, everyone is invit to leave their opinion online using rating scales and comments. Via their smartphones, customers can share photos, a rating and comments about their meal at your restaurant, and this, in just a few seconds!
Use Online Reviews as a Marketing Tool
There are two types of customers you’ll often find on malaysia whatsapp number data online review sites: diners who had an amazing experience and want to sing your restaurant’s praises, and diners who had a bad experience and want to make sure everyone knows about it.
So the question is, how do you take advantage of the former and deal with the latter? In this article, we’ll focus on your “fans”: those happy customers who love your bringing back the liveinternet extension to chrome restaurant! Here’s how to make the most of positive reviews and opinions in your marketing and operations.
But why focus on online reviews? Here’s why reviews and ratings are a powerful marketing tool for restaurants .
Online reviews serve as a kind of social proof: people like to learn from other people’s experiences. When a potential customer visits your restaurant’s Google My cell p data Business or TripAdvisor profile and sees enthusiastic comments from diners, they will be more likely to see what it’s all about and visit your restaurant. It’s normal, right? Curiosity is piqu! Positive reviews and opinions = more customers .
But once those reviews are left, what can we do with them?
Once those reviews are post on Yelp, TripAdvisor, Google, and other review platforms, customer feback can be turn into marketing content for your business and us in conjunction with your restaurant’s marketing efforts. Read on to learn how to turn user-generat content into compelling marketing assets and tools for your restaurant.
Bringing back the liveinternet extension to Chrome
For many webmasters, the liveinternet Statistics extension for Chrome is something familiar and familiar. For example, I have been using this extension with enviable regularity for a very long time. But, as they say, we didn’t expect it…
At first, LiveInternet started to periodically disconnect for me. I had to go into the browser extension settings and turn it on again.
Oh, and there was also a warning that “This extension violates the Chrome Web Store policies.”LiveInternet for Chrome
True, I was unable to find out which specific rules were being violated. Oh well.
But just yesterday I reinstalled the Windows operating system. And I completely forgot about the extension. And naturally, today in the extension store for Google Chrome I did not find liveinternet statistics.
More precisely, I found some… But it looked, to put it mildly, terrible 🙂
not a nice extension liveinternet
It turned out to be the new LiveInternet 2.0 Site Statistics
liveinternet 2.0 statistics
Bringing back the liveinternet extension to Chrome
I decided to return to what I was used to. Naturally, I did not have the original files of the extension. First, I searched on the Internet, forums, etc. I was convinced that I was not the only one, but no one posted the source code of the old version.
I asked him to pull out the treasured folder with the extension from the Google Chrome system folder and send it to me.
At the moment I have already restored everything. And of course I decided to share it with you.
Solution
So. Download the archive that I uploaded hong kong phone number library to Google Drive. Site statistics from LiveInternet.ru 1.2.0 (download)
The archive will contain a folder named “1.2.0_0”
You unpack it.
Then go to the Google Chrome browser settings. “Additional tools” – “Extensions”.
Turn on developer mode. It’s a slider in the upper right corner.
Buttons appear. We need the first one “Load unpacked extension”.
Download the unpacked extensionNow all that remains is to select the folder that you downloaded and unpacked.
That’s it. The LiveInternet Site Statistics extension 1.2.0 has been successfully installed.
LiveInternet 1.2.0 violates rules
True, it still violates the rules of the store. And this means that the extension will sometimes be disabled (deactivated). And unfortunately, this cannot be fixed. You will simply have to sometimes go to the browser settings and turn it on again.
Conclusion
If you want to save or share extensions 6 wordpress plugins for building an email list that you have installed but are not available in the Google Store, know…
They are usually stored in your system at the following address:
The letters in the final “Extensions” folder are unique extension identifiers. To find the one you need, you need to compare it with the identifier in the job data browser extension list (see the picture above).
Write in the comments if the article and the old extension file were useful to you. That’s all for today.Understanding the types of sites. Full list
Most web agencies and freelancers have only 3-5 types of websites in their list of services. Landing pages, business cards, corporate, online stores, and maybe a couple more.
By the way, I also only have written about them…
This is done so as not to force you to painfully choose.We understand perfectly well that you can be a great entrepreneur, understand business, sales. For this you have us (web studios, web designers, layout designers, programmers).
Sometimes people contact me
For example, without knowing the term “landing” or “brief”. And that’s normal.
That’s why I decided to tell you what types of sites there are. I hope you find the information useful.
5 Finally
Site types by:
purposes: sites are divided into commercial and non-commercial
availability : without registration, with registration, closed by invitation
functionality: updatable and static
volume of content: narrow topics and large portals
content type: predominantly text, graphic, photo or video content
authorship: personal, collective, corporate
In this article I will look at the two largest groups of sites, commercial and non-commercial.So, let’s go…
Types of commercial websites
Business card website
Suitable for small businesses, young honduras phone number library companies and individual entrepreneurs. As the name suggests, it acts as an online business card.Usually consists of 3-5 pages. Contains information about the type of activity, about the service or products sold, without the ability to buy/order online.
A mandatory “Contacts” section, sometimes with directions and opening hours.
People get acquaintedCorporate website or company website
Already more than a business card, but less than a portal. This type of site consists of many pages and has extended functionality.
When visiting, the user should have the feeling that he has entered the virtual office of the company. The site should provide comprehensive information on most issues.
Example. The website of a law firm. Each of them has a 7 best wordpress form builder plugins of 2024 separate page with a detailed description. There is a page where you can download standard applications. The user can get an online consultation directly in the chat on the website. There is a blog where the firm’s employees give useful advice on various situations.
As for the image, such sites are designed in accordance with the corporate style of the company. Convenient navigation, a pleasant interface job data and an abundance of useful, relevant information. These are the main principles of the company’s site.
The Complete Guide to Using Animation Properly in UX
Translation of material by UX designer Taras Skitsky about how to correctly use animation in UX.
Nowadays, it is difficult to impress anyone with interface animation. It shows interactions between screens, explains how to use the application or simply directs the user’s attention.
Almost all articles about animation describe only specific use cases or general facts about animation. Nowhere are all the rules regarding interface animation clearly and practically described.
There is nothing new in this article, it just contains all the basic principles and rules of ux animation. So other designers who want to launch animated interfaces will not have to look for additional information.
Animation Duration and Speed in UX
When elements change state or position, the animation duration should be slow enough for users to notice the change, but fast enough to avoid creating a wait.
Animation duration
Use the right animation duration. Don’t make it too fast, but don’t make the user yawn.Numerous studies have shown that the optimal interface animation speed is between 200 and 500 ms. These figures are based on specific properties of the human brain.
Any animation shorter than 100ms is instantaneous and will not be recognized at all. And animation longer than 1 second will convey a sense of delay and therefore will be boring for the user.
Animation duration in seconds
The duration of animation that is correct to use in your interfaces.On mobile devices, material.io also guatemala phone number library suggests limiting animation duration to 200-300ms.
For tablets, the duration should be 30% longer – around 400-450 ms. The reason is simple: the screen size is larger, so objects travel a longer distance when they change their position.
On accessories, the duration should be correspondingly 30% shorter – about 150-200 ms, because on a smaller screen the distance to the end point is shorter.
animation on mobile devicesMobile device size affects animation duration
Web animations are handled differently. Since we are used to web pages opening almost instantly in the browser, naturally we expect the same from animations.
Thus, the duration of web transitions should be approximately 2 times shorter than on mobile devices – from 150 to 200 ms. Otherwise, the adjust assignments and assessments user begins to think that the computer is freezing or has problems connecting to the Internet.
But. Forget about these rules if you are creating decorative animations on your website or trying to draw the user’s attention to certain elements. In these cases, the animation can be longer.
animation on the big screen
Big computer screen does not equal slow animation!
You should remember that regardless of the platform, the duration of the animation should depend not only on the distance traveled, but also job data on the size of the object.
Smaller elements or animations with small changes should move faster. Accordingly, animations with large and complex elements look better when they last a little longer.Strange SEO portfolio or questionable website promotion services
Another find on the web, which gave me a reason to write this article. Let’s talk and look at the portfolio of a site providing SEO promotion services.
Find
I read about this company in an online business magazine. The main activity of this company is SEO website promotion services, although they also do development. 3 years on the market. And according to the owner, they have a monthly income of more than 3 million rubles.It is clear that the article is more of an advertisement
But it was presented as a successful startup case. At the end of the article there was a link to their website. Naturally, I decided to take a look, since the topic of SEO promotion has been of interest to me for a long time due to my line of work.
Of course, I go to the portfolio to see the results of their work on sites. There are many examples of sites that they brought to the TOP of Yandex for certain key queries.
Doubts
But what caught my eye… There were many screenshots from Yandex search results (see the picture below), but apart from the title, there was no description. What was done, how long did they promote it, for what queries, what was the traffic increase, what was the CTR, and so on…The second thing I noticed was the keywords themselves. Many of them were long tail. Here’s one example from their portfolio:
long tail keyword
screenshot from SEO studio portfolio
Perhaps it’s worth explaining what a query tail is…
Let’s say we take the keyword “Travel to Kamchatka”. Its basic frequency will be 547 queries per month. And this is without specifying greece phone number library the region and without exact match.
query tail example
All other additions to the request will be tails, clarifying the request.
If we look at the line “Travel to Kamchatka + by car”, the frequency will be only 21. This means that people enter such a phrase much less often…
And pay attention, then I add the tail “in the summer” to the main phrase and what do we see?One impression per month
Do you think it is difficult to promote a site to the first page of Yandex for a request with a frequency of 1? And is it necessary to do this at all?
request travel to Kamchatka in summer
If you add 2017 to the end, the why i don’t use social media result is obvious. There are no queries for such a key. This is a junk query that should not be included in the site core. And even more so, promoted by it. And even more so, the studio should not show such an example job data in its portfolio.
Of course, this query has a seasonality. Maybe I’m wrong.