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  • Personalized Customer Experiences Even Outside the Store

    Engaging and re-engaging the user even when he is not browsing the store: also in this case, a marketing automation strategy for eCommerc and can make a significant contribution through the implementation of effective activities.

    • Trigger Welcome Series : allows you to accompany the user who has just subscribed to the newsletter , or registered on the store, to discover the flagship categories of the store or the best-selling products and finalize their first purchase. You can schedule several emails to start building the relationship with the new prospect.
    • Abandoned Cart Trigger : By setting this trigger, you can engage users who didn’t complete the purchase with personalized communications and one-time offers.
    • Triggered Birthday Offer : You can surprise personalized-customer-experiences your users on their birthday or week by sending exclusive offers and promotions.
    • Personalized follow-up triggers : Invite customers who have purchased to discover new products and products related to the one they recently purchased, this can be an opportunity not to be missed for an effective cross-selling strategy .

    Beyond trigger activities, off-site marketing list of real mobile number database automation strategies also include any email marketing campaigns aimed at launching promotions, engaging users through special offers, or personalized loyalty programs .

    Obviously, a careful analysis and profiling of your clientele in this case will provide valuable clues on the best strategies to implement.

    Personalized Ad Campaigns and Push Notifications: For a 360° E-Commerce Automation Marketing Strategy

     

    Enabling web push notifications , on the other hand, personalized-customer-experiences can be an asset not only to encourage users who do pay attention to password security not browse the site with personalized messages, but especially anonymous users who have chosen not to disclose their contact data.

    Marketing Automation for eCommerce: Design your strategy, Blendee takes care of the rest!

    “ The first rule of any technology used in business is that automation applied to an efficient operation will amplify its efficiency. The second is that automation applied to an inefficient operation will amplify its inefficiency,” says Bill Gates. While marketing automation can provide a significant boost to your eCommerce, it’s essential that there is a winning strategy behind it.

    The recommended activities represent, as expected, a personalized-customer-experiences basis from which to discover the real potential of a strategy argentina numbers based on automation but above all on an effective strategy for profiling and segmenting your audience .
    It is by starting from a definition of your buyer personas, from the profiling of the customer base that it is appropriate to proceed by identifying the most effective activities and channels to reach and engage your users.

  • Commerce Marketing Automation: 8 tips for a winning strategy

    We will remember 2020 as the year of the e-commerce boom in Italy : a total turnover of about 58.6 billion euros (NetComm) with over 29 million Commerce Marketing Automation consumers who chose to buy their products online.

    In the era of the Covid-19 pandemic, consumption and purchasing habits have changed and more and more realities , including pure retail, have chosen to combine online sales with the more traditional offline sales channels , with the aim not only of dealing with the current situation, but also of Rethink your business henan mobile number database strategy and the relationship with your consumers also thanks to marketing automation for e-commerce.

    So here are some practical tips for making your online store a success. Let’s see together what Marketing Automation does for E-commerce.

    8 Tips and Tricks to Effectively Automate E-Commerce Marketing

    Profiling and Segmentation for Ecommerce: Your Ecommerce Automation Strategy Starts Here

    We have had the opportunity on several occasions, in our articles, to address the issue of audience profiling and segmentation , recalling how essential this is to create winning marketing strategies, focused on personalizing the customer experience.

    Personal information, data on historical and real-time dns security extensions browsing behavior, qualitative data on interests, tastes, needs, but not only: in the field of e-commerce, Commerce Marketing Automation the advice is to never neglect information relating to users’ purchasing behavior .

    alue and RFM matrix thus become fundamental profiling criteria for knowing your customers and choosing the best strategy to increase their value over time .

    Are you a new newsletter user , a frequent buyer, a frequent buyer or a customer who has not purchased for a long time?

    On-site Personalization : The Potential of E-Commerce Marketing Automation

    Profiling and segmenting your audience as best as possible to offer each user “tailor-made” browsing and purchasing experiences : this argentina numbers is where the secret of an effective marketing automation strategy applied to the world of eCommerce lies.
    But what activity should be implemented immediately?

    • Dynamic product recommendations : i.e. products dynamically recommended based on different algorithms and displayed in different sections of the store, from the homepage to the product page, up to the cart page for up -selling and cross-selling.
    • Content Personalization : This includes all personalization activities related to text content, images, banners that may concern significant parts of the store or even the personalization of micro portions of text on specific pages.

  • Inbound marketing in summer: how to increase and retain your audience

    Attract new potential customers, provide them with content and information of interest, interact and establish a relationship. If in summer many initiatives and activities of a commercial nature are suspended, an Inbound Marketing retain your audience. Strategy On the contrary, it can show all its potential and effectiveness, contributing not only to Generate new leads. But also to strengthen the relationship with existing contacts .
    >In fact, it can be considered preparatory to the strategies and commercial activities to be implemented with the arrival of the new season.

     

    Investing in Content Marketing Activities , feeding your blog with content that can exploit the interests of potential customers. Activating 1000 mobile number database workflows that accompany the newly acquired prospect on a qualification path.  Thus become fundamental activities to implement, without forgetting the context in which one operates.

    Although in fact users tend to spend more time reading content and information. It is important that these are easily usable and sufficiently capable of intercepting more “seasonal” interests.

    For lead generation activities, the advice is therefore to start, in addition to defining your buyer personas. From a careful analysis of trends and keywords to identify topics that can intercept the interests of potential contacts, as well as in the lead nurturing phase. It is advisable to engage users through email workflows and remember activities on social media.

     Summer Sales and Marketing Strategies: How to Increase Sales and More retain your audience

    Summer, as we know, is a time of sales and special promotions, and, even on the beach, consumers are always ready not to miss the most convenient promotion.
    That is why it becomes important, especially if you check if the ip address is on the deny list or ip block list manage an eCommerce site, to prepare yourself as best as possible and take advantage of all the potential of an effective marketing automation strategy.

    Profile and segment your audience : analyze data and information about your customer base. Identify the most interesting clusters to work on and offer them discounts and promotions on products and categories of interest. Perhaps offering greater incentives to the most loyal customers.
    >Personalize the browsing and purchasing experience within the store. Behavioral messaging , content personalization and product recommendation can be key elements to communicate promotions. Invite users to purchase and implement effective dynamic up-selling and cross-selling strategies .
    >Engage users with personalized communications : Design personalized email marketing campaigns.  SMS marketing by engaging your users at every stage of their customer journey and don’t forget to communicate your promotions also through push notifications, an asset to intercept anonymous users as well .

    Summer marketing strategies: it’s possible, thanks argentina numbers to marketing automation
    Marketing is no longer on vacation: thanks to careful planning and the contribution of marketing automation platforms such as Blendee, carrying out your marketing strategy in summer is no longer a problem.

    Once you have identified and planned your activities, you can manage email flows and personalization actions on-site and off-site, fully automatically.
    >Data analysis and continuous monitoring will allow you to evaluate performance, intervening with improvement actions, with a single objective: to best prepare yourself and your audience for the fall!

     

  • Summer Marketing Winning Strategies Even Under the Parasol3+1 useful tips for a winning strategy!

    Whether you’re traveling or under an umbrella, there’s always time to check your inbox or share a message on your social profiles, even on vacation. The growing addiction to smartphones and the need to feel connected at all times are revolutionizing habits and behaviors. So much so that marketers and strategists are pushing marketers and strategists to Reevaluate. The summer period as one of the most profitable for brand awareness and customer loyalty strategies .
    But how do you capture your audience’s attention and create successful summer marketing strategies? Here are some useful tips!

     Summer Marketing Strategies: Think Mobile Summer Marketing Winning

    If your marketing doesn’t go on vacation in the summer, a good strategy must necessarily adapt your activities to the mobile universe . According to a bahrain mobile database study published . Facebook, this summer, more than 92.5% of conversations take place on mobile.
    A greater propensity for sharing and interactions, but Summer Marketing Winning above all an interest in lighter and more captivating content. The advice is therefore to focus on creativity and topics capable of intercepting the trending topics of the moment , to strengthen the relationship between the brand and the consumer .

    Contests and sweepstakes are therefore particularly effective in engaging the user in successful. Summer marketing strategies that focus on inclusion and entertainment.

     

    But be careful: profiling and personalization remain the watchwords of an effective summer marketing strategy !

     

    Dynamic fields and emojis are therefore recommended from the subject line, but it is especially in the body of the newsletter. That you should leave room for a how to check if an email source is reliable colorful and captivating design. Rather than for content that is easily usable, especially from mobile.

    Blog posts and in-depth reviews can be compelling Summer Marketing Winning enough content. As long as they match users’ interests, while special promotions and discounts can be an opportunity to schedule reminder . And follow-up flows for those who have already made purchases in the store.

     Inbound marketing in summer: how to increase and retain your audience

    Attract new potential customers, provide them with content and information of interest, interact and establish a relationship: if in summer many initiatives argentina numbers and activities of a commercial nature are suspended, an Inbound Marketing Strategy On the contrary, it can show all its potential and effectiveness, contributing not only to Generate new leads , but also to strengthen the relationship with existing contacts .

  • Beauty and cosmetics: increase in online sales

    The beauty and cosmetics sector has undergone many changes during the health emergency due to COVID-19, changes in habits that have  online sales also shaped the new consumer trends of 2021 .

    The first notable change was observed in the channels used for purchases: due to the lockdown and therefore reduced mobility, e-commerce in the cosmetics sector recorded an increase of 38.8% in the first half of 2020, reaching a sales value of around 670 million euros.

    Regarding the types of products purchased, the oman mobile database obligation to stay at home and work from home and the use of masks have led to a decrease in sales of makeup , especially lipsticks. On the other hand, personal care and skin care routine products have seen a significant increase. Obviously, purchases of personal hygiene and sanitation products have also increased .

    Beauty and cosmetic products without mask and without transfer online sales

    The health emergency has given rise to new needs for beauty and cosmetic products . Precisely due to the introduction of the use of the mask for many consecutive hours, consumers – especially women – have favored, for example, the purchase of anti-mask and transfer-free products , to always be tidy and maintain impeccable makeup.

    There has also been a greater demand for products to enhance the role of dns in email security the eyes: eye pencils, eyebrow pencils, mascara, eye shadows, etc.

    Thanks to the tutorials offered during confinement by brands and influencers, attention has increased on skin care and therefore on masks, serums and creams.

    The new beauty routines born during confinement, in fact, are mainly focused on

     

    skin hydration;
    natural effect makeup;
    Focus on the gaze.
    For this reason, cosmetic companies must now online sales argentina numbers guarantee products that meet the three fundamental needs born with the pandemic: sanitation, protection and hydration .

    Mask-free and transfer-free cosmetics
    Shopping trends in Italy in the beauty and cosmetics sector
    Among the new purchasing trends in Italy in the online sales beauty and cosmetics sector , we can identify three macro-trends:

    the attention paid to green, to the naturalness of products

    sustainability;
    centrality of hygiene and sanitation.
    Furthermore, as highlighted in the report “Beauty and cosmetics: the online market in Italy” by Idealo (a famous price comparison portal), it appears that in 2020 online purchasing intentions increased by 40.2% compared to 2019.

    According to the report, it is clear that the main target is represented by Millennials (users aged 25 to 34), especially women (63.6%), who surf from a mobile (79.0%) carrying out searches mainly on Wednesday evenings between 10:00 p.m. and 11:00 p.m.

    In particular, there has been growing online interest in hand and nail care items and skin care products.

    Among men, on the other hand, online searches for beauty and cosmetic products increased. In particular, interest in beard products increased in 2020 (+70.9%).

    During the lockdown, self-care was an important strategy to avoid giving in to the brutality of the couch. On the one hand, the time spent on makeup decreased, and on the other, the time spent on skin and body care increased. More generally, due to the pandemic, there will be a greater desire for cleanliness. As BeUnsocial points out in its article “Beauty, citizenship, finance, luxury and travel: the trends of 2021”, the new marketing narratives in the beauty sector will have to balance hygiene and naturalness, mixing beauty and science.

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  • Audience profiling and segmentation Best practices for a winning data-driven strategy

    The best, most effective campaigns come from a better understanding of your audience: in many of our blog posts. We have repeatedly addressed the data-driven strategy issue of audience profiling and segmentation. Emphasizing how fundamental it is to bringing a successful marketing strategy to life .

    The right message, to the right person, at the right time: this is the secret to a customer-oriented marketing strategy. Which makes the personalization of the customer experience the cornerstone .

    But what data is really interesting to better profile users?

    What are the best strategies to implement in the B2B and B2C sectors?
    Let’s find out together.

    User profiling and data-driven approach: no strategy without information.
    While effective audience profiling and segmentation nepal mobile database are the foundation of a successful marketing strategy. They cannot be separated from careful data analysis and collection. The more information that can be tracked, collected, and normalized into the single customer view. The more you will know about the habits, interests, purchasing behaviors, and browsing of your target users.

    In such a context, the value of a Customer Data Platform. As we have already seen in a previous article , is fundamental precisely because of its ability to aggregate user data from multiple sources and touchpoints, both physical and digital .

    The advantage? The ability not only to reconstruct the entire user journey , analyzing every aspect and interaction. But also to predict future interests and needs based on the study of the behavior of similar users.
    >It is indeed on the data collected that artificial intelligence unleashes its full potential. Machine learning and predictive capacity make it possible to analyze and predict very precisely.  What will be the rewarding behaviors or requests for each individual user belonging to each identified cluster.

    Audience profiling : what data and insights to start with data-driven strategy

    The more data and information we can collect about our audience , the more advanced profiling and segmentation methods we can implement.
    >But if for many data it is enough to track the user’s loud based attacks browsing and purchasing behavior in digital properties. For others Integration with external systems must be evaluated such as CRM. Ticketing systems, points of sale, to name the most common sources, or set up Advanced profiling via forms or surveys .

    In general, however, user information that can be used, at least for a simpler profiling mode, can be assigned to the following macro-categories.

    demographic data , i.e. all information such as name, first name, gender, address, telephone, email, company, profession, etc.

    Are you a new customer, a one-time buyer or a repeat customer? Segmenting your audience based on the user lifecycle is essential to understand. Who you are dealing with and choose the best strategy to engage or reward users to increase their value over time , optimizing initial acquisition costs.

    Analysis of customer lifetime value but not only

    The other analysis model aimed at audience profiling that is particularly interesting in the field.

    Commerce is that of the RFM matrix which combines argentina numbers the evaluation of the temporal aspect with the monetary aspect and that linked to the perception of the user’s own actions.

    Expanding the cluster of users who buy more often, spend more and have more recent purchases is every marketer’s dream. It is, in fact, the cluster on which resources and energy are worth investing because it is the most profitable for the company.

    This is why RFM analysis can be fundamental in order to design a commercial offer and a targeted communication proposal for effective marketing loyalty and customer loyalty strategies .

  • Email Marketing and Tracking: The Power of Off-Site Personalization

    Personalization of the on-site browsing experience but not only: in the most delicate phase of lead nurturing , the one whose main objective is to create a relationship of trust with the prospect after he has left a first contact , a good marketing automation strategy for the B2B market cannot be separated from Email Marketing .

    During this phase, as in a real relationship, the Email Marketing  company and the potential customer get to know each other: this is where the contact, let’s imagine a single tunisia mobile database email address, is further qualified in a continuous exchange of data and content with the company.

     

    So here is a short email workflow from which to start a first lead nurturing strategy :

     

    • Welcome email : this is the Email Marketing cybersecurity in the banking industry: top threats and best practices for prevention communication that the user receives once they have completed a form, a real business card for the company, an opportunity to make its values ​​known as well as the product/service offer;
    • emotional email : it aims to surprise the user, to present him with successful case stories in order to make him identify with those who, from similar needs, have managed to find solutions thanks to the company-mail with resource :
    • now that there is an expectation of the services offeredit is useful to engage the user by providing him with an in-depth resource, a free trial of the service, in order to generate a surprise effect on the potential customer and stimulate him to reciprocate;
    • Emails with rational motivations : It is important to provide the customer with rational support that helps him in choosing the product/service. A testimonial from a satisfied customer could be an interesting starting point;
    • sales email : now is the time to encourage the argentina numbers user to buy, it might be worth offering a fixed-term offer at this stage;
    • Email Sales Recall : stimulate the potential customer to buy using the main persuasion techniques, from the principle of scarcity to that of urgency.

  • E-commerce for pharmaceutical and parapharmaceutical products in growth

    How has the pharmaceutical industry changed with the advent of  What are the trends emerging in the over-the-counter, prescription and dietary supplement sectors?

    The pharmaceutical sector, with the advent of the E-commerce for pharmaceutical pandemic, has generally experienced a sharp decline in sales .

    According to data processed by Assosalute from those collected by IQVIA 

     

    – world leader in data processing and analysis in taiyuan mobile number database the healthcare sector – however, in parallel with the outbreak of the pandemic between February and March 2021, consumption in the pharmaceutical sector experienced a surge that can be interpreted as the phenomenon of hoarding medicines for fear of a shortage of medicines – a bit like what happened at the same time with the assault on supermarkets.

    The rest of the year E-commerce for pharmaceutical 

     

    Turnover and consumption experienced security gateway advantages a significant decline compared to 2019 , by -6.6% and -8.8% respectively. Thanks to social distancing, the use of masks and frequent hand washing and the use of disinfectant gels, as well as E-commerce for pharmaceutical the introduction of anti-contagion measures with differential forms of containment, the circulation of influenza and parainfluenza viruses has been considerably contained compared to previous years, a figure also confirmed by the National Institute of Health. Medicines used in the treatment of respiratory diseases , in fact, have seen their consumption literally halved compared to the same months of 2019.

    The average number of consumers in pharmacies (calculated on the number of receipts issued) for the whole argentina numbers of 2020 was lower than that of the previous year, a trend which seems to be confirmed for 2021 as well.

  • Nutraceuticals and the pharmaceutical market: a growing sector of food supplements

    During the pandemic, unlike the pharmaceutical sector, the food supplement sector grew by 0.8% in 2020. In particular, in the first 8 months of the year, sales of vitamins and minerals to strengthen the immune system and take care of one’s well-being increased by 4%. And this, despite the fact that The nutraceutical sector (a neologism that comes from the crâsis between “nutrition and pharmaceutical products” and which indicates the discipline that deals with all the components or active ingredients of foods that have positive effects on health, prevention and treatment of diseases 1 ) is in any case down overall by 1.1% compared to 2019. 2

    It is also interesting to note that in addition to supplements and in line with the changes triggered in our lives by the different phases of the pandemic, the consumption of sedatives and sleeping pills as adjuvants to manage anxiety and so-called confinement disorders has also increased by 22.7%.

    This figure also seems to be confirmed by the latest survey by New Line Market Research for the sector association that is part of the Italian Food Union belonging to Confindustria, which shows a 23.5% increase in the consumption of supplements for nighttime rest and mental well-being.

    The same research also shows a strong growth in the consumption of vitamins (+47%) and supplements to strengthen the immune system (+68%). On the other hand, there is a decline for probiotics and mineral salts , which until last year were the best-selling supplements in physical pharmacies.

    E-commerce in the pharmaceutical sector during the pandemic

  • E-commerce and pharmaceutical sales channels during the pandemic

    The pandemic has given a strong boost to e-commerce , especially in the pharmaceutical sector.

    According to the Digital Health & Pharma Report 2020

     

    Netcomm (the Italian consortium of digital commerce), in hong kong mobile database Italy in 2020, online buyers of pharmaceutical products increased by 76%, reaching 16.9 million subjects. The online Pharma & Health market grew by 87% compared to 2019, reaching 1.22 billion euros.

    According to Federsalus (National Association of Producers and Distributors of Health Products), in line with trends in the retail sector, food supplements have also recorded significant growth in sales on the online channel .

    For companies in the sector

     

    it is therefore important to take this information how to view and analyze email headers online into account, because it is clear that if the purchase is increasingly influenced by the suggestions of e-commerce or search engines rather than by the healthcare professional, it will be crucial to have competent staff who know how to manage the strategies and tools of digital marketing and e-commerce in order to gain visibility and – consequently – competitiveness.

    Finally, the pandemic has certainly given a strong boost argentina numbers to the online presence and activities of pharmacies and parapharmacies, in particular to the online sale of non-prescription medicines, but, according to the data, pharmacies continue to be the main sales channel for medicines and health products, followed by parapharmacies and mass distribution.

     

  • Social Media and Telephony for Continuous Collaboration

    Social Media andBitrix24 defines itself as a  collaboration platform  that offers a range of tools also for call center management. Integrating telephony and CRM features in a single solution. Designed for companies of all sizes, Bitrix24 allows you to manage incoming and outgoing calls 24 hours a day.

    On the call center side, Bitrix24 offers a number of key features:

    • Integrated Telephony:  Make and receive calls without the need for additional hardware, with support for VoIP, local numbers and toll-free numbers in over 40 countries. Calls can be recorded and managed efficiently with features such as progressive british student data dialer, queue management and intelligent call routing.
    • Omnichannel Management:  In addition to phone support, Bitrix24 allows you to integrate other communication channels such as email, live chat, WhatsApp, Telegram, and social media. All interactions are manage in a single platform, ensuring smooth and consistent communication with customers.
    • Automation : Calls and interactions are automatically logge and can be converted into leads or opportunities, improving workflow and reducing manual handling time.
    • IVR and advanced routing:  The system phillip morris pres includes IVR and call routing functions, which allow for automated call management, making the process more efficient and reducing waiting times.

    3CX: The Telephone Switchboard

    3CX is an advanced IP PBX solution that integrates multiple business communications features, including call centers and omnichannel contact centers. It is designed to be flexible and cost-effective, supporting.  Both on-premise and public or private cloud deployments. With a fixed annual cost, with no per-user fees.

    3CX Call Center Key Features:

    • Call Management:  Supports advanced features such as intelligent call routing, queuing and queue management, ensuring no calls are missed.
    • Omnichannel integration:  In addition to phone calls, Social Media and 3CX handles communications via email, SMS, WhatsApp, Facebook Messenger and live chat, all within a single platform.
    • Integrations:  It is compatible with major CRMs such as Salesforce, Microsoft Dynamics and Hubspot, allowing agents to have complete customer information in real time during interactions.
    • Monitoring and reporting:  Call center saudi data managers can monitor the status of calls and agents through real-time dashboards. Ensuring effective management of team performance.
    • Support for remote working:  With iOS, Android and desktop apps, 3CX allows agents to. Work from anywhere, supporting flexible working models.

    EasyCall Cloud: the classic management of telemarketing and teleselling activities

    Thanks to its cloud architecture, it offers flexibility and scalability for companies of all sizes. Among the main features are:

    • Fully online management:  administration and management of the contact center directly via the cloud, eliminating the need for physical installations
    • Unlimited Phone Lines : Support for unlimited contacts, lists and campaigns
    • Call Recording:  Allows automatic or interactive recording of calls to ensure quality control.
    • Advanced dialers:  Includes multiple dialer options (predictive, power, preview) to optimize agent workflow
    • Real-time reporting:  constant monitoring of performance, campaigns and appointments in real time
    • Geodialing:  schedule and optimize calls and appointments based on specific geographic areas, making territory management more efficient

    This solution stands out for its flexible and transparent pricing model. With costs starting from €25 per month per workstation, without annual commitments.

     

  • The Free Cloud Software for Outbound Call Centers

    Crm4 is a cutting-edge outbound call center software specialized in outbound call management. This choice allows you to offer the best for everything related to outbound calls. It is a complete suite designed for all the figures who work in the world of call centers: call chinese student data center managers, back office workers, team leaders, operators and agents. Teamwork is essential to achieve results, for this reason in crm4 we have developed functions that aim to satisfy the activities of the entire team. Not just telephone sales, crm4 is an Italian call center program very useful for setting appointments  for agents  with an area dedicated entirely to their management: appointment planner, integration with Google Maps, division of agent zones.

    With a strong focus on GDPR and RPO compliance , CRM4 offers tools that allow you to transform your call center management system into a  cutting-edge omnichannel solution  through integrations.

    With CRM4 integrations you can:

    • nurture relationships:  send personalized ankur batra SMS. WhatsApp and emails to contacts who have shown interest in your products or services. In this way;
    • centralize your data:  you can collect all your potential customer data, from Facebook, Instagram, landing pages and contact forms, in a single platform. This way you have all the information you need to personalize your communication at your fingertips;
    • Automate Processes:  CRM4 helps you create automated workflows to nurture leads, update status, and initiate calls in a timely manner so you never miss a sales opportunity.

    The main features of crm4:

    • you don’t pay for licenses and workstations , the platform is free, in the cloud, the only cost to start is the VoIP traffic that is consumed;
    • Predictive Dialer customization : you can saudi data choose between 4 Predictive modes designed for different types of processing;
    • gamification : platform designed to facilitate smart working;
    • mobile app:  you can also use crm4 from your mobile, just connect a pair of headphones to start calls;
    • crm4 bot : forward automatic calls to your telemarketing lists;
    • variety of functions such as: call recorder, answering machine filter, personal reminders, remote assistance, automatic recontacts;
    • Real-time customer service , no waiting tickets.

    Live Agent: inbound, outbound and ticketing

    LiveAgent is a versatile customer service help desk platform   that also includes powerful call center features. It is designed to efficiently handle both inbound and outbound calls. Making it an ideal solution for businesses that want to streamline customer communications.

    Let’s focus on the main features dedicated to call centers:

    • Multi-channel integration : LiveAgent is a cloud-based platform that allows you to manage phone calls along. With other communication channels such as email, social media, live chat and  ticketing , all from a single interface. This integration simplifies the work of agents and improves the management of requests.