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How to evaluate the effectiveness of a marketing strategy so as not to waste your advertising budget
Some business owners sincerely do not understand the benefit of a marketing strategy. Often it is perceived as an unnecessary instruction , which has a rather taiwan phone number list distant relation to life.
In fact, it is the marketing strategy that can provide answers to many pressing questions: why are there few sales, where does the advertising money disappear without a trace, and how do competitors work?
It is safe to say that in today’s conditions, an effective marketing strategy is one of the main components of the success of any business. Those companies that were able to realize the value of marketing. How to evaluate the in time have significantly simplified their path to achieving the desired financial results.
Why does a business need a marketing strategy?
In essence, a marketing strategy is an action plan that ensures the promotion of goods or services to increase profits and business growth. Since each company is unique, the strategy must be developed taking into account all its features. There is simply no universal action plan.
Typically, a strategy contains a description of the company’s goals and its audience. How to evaluate the an analysis of the market position and the results of competitor research, ways to achieve the set goals, the necessary resources, deadlines and KPIs.
By developing an effective action plan, a business owner will. How to evaluate the be able to increase sales and scale the company, as well as determine the path for its further development.
There is a strategy, but no results
A common situation: a company has a simon lodge chief financial officer, global life north america marketing strategy. How to evaluate the but in practice it hardly works or works not at all as desired. In order not to waste money, it is necessary to evaluate the effectiveness of the marketing strategy using various methods and tools.
ROI
Return on investment ratio is considered one of the most important metrics.
ROI is what shows how profitable the investments from the entire business are. How to evaluate the So with its help the company owner can find out which expenses need to be optimized.
The formula used for the calculation is quite simple:
ROI = (Revenue – Costs) / Costs x 100%.
The result of the coefficient calculation is vietnam news latter expressed as a percentage:
- More than 100% . A result of more than 100% indicates that the business is profitable. Investments pay off and generate income.
- Equal to 100% . Not the best indicator, which indicates that the company has no profit, but the investments pay off.
- Less than 100% . The business needs optimization, as ROI less than 100% shows that the investment is not paying off at all.
ROMI
While ROI takes into account all costs, ROMI only accounts for marketing costs . The most common marketing costs include paid advertising, website maintenance, content marketing costs, etc.
Using Artificial Intelligence for Customer Service
By using the latest technologies, we significantly improve the quality of customer service. One of the key aspects is the active use of artificial intelligence (AI) to automate communication with patients.
AI-powered chatbots can handle queries 24/7, providing sri lanka phone number list instant answers to frequently asked questions, such as doctor scheduling, services, or preparation for procedures. This not only improves the user experience, but also frees up medical staff time for more complex tasks.
The development of personalized chatbots that can provide preliminary diagnostics or remind about upcoming visits, while interacting at a level close to human communication, is becoming a fundamental building block in the strategy of promoting medical services.
Interactive Content to Attract Attention
Interactive content is essential in medical marketing today. In an era where internet users are eager to actively engage, creating content that makes people act is an important element in attracting attention.
Quizzes, interactive roulettes – all this not only morris hoagland general manager increases audience engagement, but also helps retain customers and build trust.
Partnering with SmartWidgets , a company specializing in improving website conversion through innovative widgets, opens up new opportunities to increase leads and retain visitors. In addition, SmartWidgets offers convenient applications that can be easily embedded into websites built on any engine or platform via JavaScript or iframe.
This makes the integration process efficient and secure , ensuring ease of use and ease of setup for every website owner.
Personalized Advertising Campaigns
Using data from analyzing your audience’s behavior and preferences, I create personalized advertising campaigns that are relevant to each of your potential patients.
My many years of experience in promoting medical services online shows that segmentation of services based on interests, gender, age, region, and even online visitor behavior increases conversion several times.
Instead of showing the same ad to everyone, vietnam news latter I analyze what is really important for each user group and adapt advertising campaigns to these needs. This allows me to effectively optimize my advertising budget and achieve a high return on every ruble spent.
Seven Secrets to Successful Online Medical Marketing That You’re Missing
Over the years, I have identified seven key secrets to successfully promoting your medical services online that, unfortunately, many people overlook. These secrets will not only help improve your practice’s visibility online, but will also attract more patients who want to use your south africa phone number list services.
As you move towards modern promotion methods , you will find that effective online marketing can significantly transform your business.
The Importance of Online Presence for Healthcare Services: Why You Can’t Lose This Battle
In today’s world, the Internet has become the primary source of information for patients seeking solutions to their health-saving issues. People increasingly turn to search engines for advice before choosing a specialist or clinic.
Optimizing a Medical Clinic Website for Search Engines
With years of experience in promoting medical services, I constantly return to the foundation of effective online marketing: SEO website optimization . The underrated importance of posting quality content is the key to attracting targeted visitors.
Content Marketing Strategy for Attracting and Retaining Patients
Having worked with numerous clinics, chris magown senior territory sales manager I have noticed that an effective content marketing strategy is key to attracting and retaining patients online.
Effective Use of Social Media in Medical Marketing
Many clinics and doctors still underestimate the power of social media as a tool for promoting medical services. First, it is important to create profiles in key social media such as Nezhnogram, Telegram and VK, where your potential patients spend most of their time.
Using Reviews and Online Reputation to Increase Patient Trust
In a digital world where every second patient begins their search for a doctor online, the importance of online reputation cannot be overstated.
As a marketer working with clinics, I have vietnam news latter seen many cases where well-written and honest reviews have become the deciding factor for patients when choosing a medical facility.
How to Start Sending Newsletters with Viber for Business
Companies can also create their own sticker packs : this is an effective way to scale the audience. The user who saves the sticker pack becomes a subscriber to the community in Viber.
Viber for Business is a universal tool. Its functionality is in demand in various areas – from online stores to banks and logistics companies.
Learn more about sessions in Viber for Business
Time windows , or Sessions in Viber , are designed for messaging between businesses and customers. Within session messages, you can send messages in the following formats:
- text messages;
- files;
- images.
What are the benefits of Session in Viber?
The advent of Sessions has made correspondence with slovenia phone number list clients more profitable. Previously, companies had to pay for each advertising or service message sent to clients. With the session type of messages, payment is different: the business pays not for the message, but for the correspondence. The fee for the session is charged only if the client sends a message to the company.
Important. During an active Session, sending other brett cochrane plant manager types of messages is available – advertising and service messages. They are paid for separately. The number of messages remaining in the Session is not affected by the advertising and service messages sent.
How to Start Sending Viber for Business
Messaggio will help you set up a mailing list in Viber . After creating an account, you can proceed to its settings: you will need to fill out a profile and vietnam news latter confirm the offer. Then verify the sender and start creating and launching the mailing list:
- create a message template;
- personalize content;
- save the template and send it for moderation;
- create a mailing list – select a sender, template, upload contacts;
- send a newsletter.
Please note : the mailing can be sent either instantly or gradually over a certain period. You can also send the message at a time when the recipient is most likely to use the messenger and is more likely to read the message.
Messaggio users can analyze the results of mailings with Viber for Business. In your personal account, you can view data for a period, select a channel and sender to display the information.
How to choose a messenger
The choice of a suitable solution should take into account the specifics of the company’s work, the frequency of mailings and the number of messages. Another important factor is the cost of mailings .
The cost is formed from a monthly fee for the sender name and a fee for messages. In Messaggio, customers pay only for delivered messages, there is no additional mandatory fee. The company can also expand the functionality by switching to the ” Corporate tariff “.
Both WhatsApp and Viber for Business have their advantages and features, so it is better to consult a specialist. Messaggio managers are ready to select the best tools that will provide maximum effect.
How to connect WhatsApp Business API
Service mailings, promotional mailings. Consultations, sending personalized offers, technical customer support, feedback, notification of order status, appointment booking, surveys.
- Extended messages. The text can be supplemented with photos and videos, a file and emoji can be sent. The message size is 4,096 characters.
WhatsApp Business API Features:
- Automation of processes. It is possible to senegal phone number list set up a chatbot, which will connect an operator if necessary. Quick Reply buttons will help to build a dialogue with the client.
- Account verification and branding. The green check abby mcgrath scheme project manager mark increases the level of customer trust. When registering an account, it is recommended to use a logo and indicate information about the company.
- High level of security. Correspondence with clients is securely protected by end-to-end encryption. Financial transactions are also safe.
Integrating WABA with your company’s CRM allows you to track leads and evaluate metrics.
WhatsApp Business API
Connection and mailing setup are available only through intermediaries . Legal options are through independent software providers that are certified by WhatsApp or through BSP ( Business Solution Provide ) companies .
There are also illegal — or “gray” — intermediaries operating on the market. Cooperation with such companies is associated with huge risks : in addition to unstable operation ( a significant portion of messages do not reach their recipients ), WhatsApp is highly likely to block the account. The result is damage to the company’s reputation and possible litigation with Facebook* ( * An organization banned in Russia)
Messaggio , a certified WhatsApp partner, vietnam news latter offers a full range of services for connecting and effectively using WABA. Messaggio customers receive support at every stage . How to connect – from creating an account to sending messages to customers.
Stages of connection via provider
- Create an account on the provider’s platform. When registering with Messaggio, you need to confirm your email address and fill out a form. Select WhatsApp as the channel for sending and specify the sender.
- Get verified in Facebook Business Manager*. To verify, you need to register in the Facebook Business Manager* and click the ” Get verified ” button. Then, enter a valid phone number, company information and add documents. The process takes about two days. Copy it in the personal account of the business manager.
WhatsApp or Viber: Which Messenger to Choose for Communication with Clients
e Why More and More Companies Prefer to Communicate in Messengers
In everyday life, messengers have replaced SMS messages, emails, and phone calls. This tool has not gone unnoticed by marketers, and now many companies are betting on communicating with clients in popular messengers. Among the key advantages :
- reducing the costs of reaching a large audience; romania phone number list
- security – popular instant messengers provide a high level of data protection;
- multiple formats of interaction;
- availability of integration with CRM and the company website;
- fast communication – people use instant messengers most often;
- the possibility of automating interactions.
Another advantage is that the user can read the message in the messenger at any time . Unlike phone calls, which often cause irritation, people are more loyal to such messages.
What tasks does communication in messengers solve?
- Customer support.
- Lead qualification.
- Sending notifications and invitations.
- Sales and presentation of new products and services.
- Audience engagement.
- Identifying the needs of the company’s audience.
- Increase customer loyalty through personal contact.
Choosing a Messenger for Communication with Clients
New messengers appear regularly, but for katherine kertzman president & ceo, cdme communication with clients it is better to use reliable and time-tested solutions . For advertising and service mailings and setting up a chat bot, WhatsApp or Viber are most often chosen.
The usual WhatsApp Messenger is not suitable for business. WhatsApp or Viber WhatsApp Business and WhatsApp Business API are used for communication with clients in the messenger.
ThWhatsApp Business
WhatsApp Business is a free mobile application for businesses with a small audience. The application is available for download in Google Play Market or Apple App Store.
WhatsApp Business Features
- Support for mailings, but with a limitation on the number of subscribers – no more than 256.
- Available tools include group chats, text autoresponder, product and service catalog, shopping cart, and quick replies.
- Sending newsletters to users who vietnam news latter have you added as contacts.
- You can log in from one device.
- Important note. A WhatsApp Business is only available from a smartphone or tablet.
WhatsApp Business API
With WhatsApp Business API ( WABA ) , businesses have access to a wider range of functionality for interacting with their audience. The number of connected subscribers is not limited, and you can work from multiple devices.
Cascading mailings in messengers: how to save on advertising and service messages
What is Cascading Mailings?
Cascade mailings are a method in which a qatar phone numbers list company sends identical messages to a client through different communication channels. The messages themselves are sent sequentially. Cascading mailings one after another, until the user reads the message or performs a target action, such as making a purchase.
Example: a store sends the first message with a reminder about a discount in WhatsApp. Then, if the user fails to receive the message, he receives the same message. Cascading mailings or a shortened version of it, only in SMS – and so on down the chain .
Why do you need a cascading mailing?
Cascading mailing has a number of advantages, which is why it is often used in business. For example, it helps:
- Increase business coverage. First of all, cascading mailings are aimed at increasing conversion and sales. Even if your client does not read the message in Viber, he will be able to receive the same information in WhatsApp. Thus, the probability of purchasing a particular product increases significantly.
- Save your budget. Since the mailing starts with the most budget channels, there is a high probability of paying for the delivery of messages only to them, thereby reducing costs.
But even if you have reached a more expensive arnold hoog field service engineer communication channel, you can still save money with the help of mailing . The thing is that thanks to the previous channels, you have only a part of the users who have not read the messages – let’s say, 25%. This means that you will pay for SMS mailing not for 100% of users, but only for 25%.
When to Launch a Cascade Email Campaign
Cascade mailings can be used for a variety of purposes – notification of promotions, service information, feedback collection, etc. Let’s give examples of chains depending on the mailing goals and business features.
Online store
From the customer’s point of view, one of the most important things in online stores is quality service . Therefore, here, cascading mailing can be used vietnam news latter as a notification about delivery or order status.
Content Marketing advertising 2025
A blog builds an audience and gains trust, works for the company’s reputation and increases recognition, but this happens gradually. Aggressive promotion methods in content marketing are unacceptable: they will push the audience away. The mechanism of advertising and PR, on the contrary, is completely different.
Advertising
- Fast results.
- It is aimed primarily at clients who are already interested in the service or product.
- It has a short-term effect – while the ads are being shown.
PR
- Messages are not always useful to readers.
- There is no task to “sell”, the main thing is to remind clients about the company and create the right image.
- Focus on audience reach rather than quality engagement.
Content marketing is publications that are really interesting to read and that you want to share. At the same time, an advertising block can be in each article: if the reader received benefit or simply enjoyed reading, correctly presented information about your services or products will definitely not be perceived as annoying advertising.
Poor quality content
Sometimes you don’t have to look far to find the reason why content marketing doesn’t work: just read the publications. Inaccurate information, too many unnecessary words, topics that are not interesting to the audience are the main reasons why readers don’t subscribe to a blog. You need to clearly understand the problems and “pains” of the audience : only in this case will the content be in demand.
The editorial team of “Klerk” knows which topics evoke the greatest response and how to convincingly tell about the offered product. To launch a blog on “Klerk” you do not have to understand all the intricacies of content marketing and spend time writing articles: we take on the solution of these tasks.
Repetition is another problem that often occurs in corporate blogs. This becomes especially noticeable when the reader is interested in a certain topic and has already studied some sources. If the articles on your blog are similar to dozens of already published ones, the likelihood of subscription is minimal. Good content is unique content.
Irregularity of publications
A blog where new articles appear sporadically ankur batra does not arouse the interest of the audience. Ideally, if readers are eagerly awaiting a new publication, and you meet their expectations – you promptly talk about the most pressing issues and raise exciting topics.
The possibility of “repackaging” content should not be ignored . A previously published article with already outdated information can be split vietnam news latter into several, updating the information and describing, for example, a case from your practice.
Focus solely on the benefits
The downside of excessive “advertising” is the lack of calls to action . Let’s say your potential client is interested in the topic and reads an article that ends in nothing. Content Marketing ( or rather, ends with a conclusion from what was written ). How should he proceed? Go to the company’s website, see if there is a suitable service there and look for contacts? You can hardly hope for this; most likely, he will simply close the page.
It is important to remember that a blog article is an element of a funnel. Content Marketing and it should ultimately lead the client to a purchase. An invitation to the website, an application form, a call to take advantage of a discount encourage readers to act.
When Content Marketing Doesn’t Work
No goal – no result
Many corporate blogs appeared for one reason only: portugal phone number list all companies do it, so we should too . This approach usually lasts for a few months at most, and attempts to blog cease.
As with any other promotion method, content marketing requires clearly defined goals : to make your brand an opinion leader in the industry, to increase conversion at different stages of the sales funnel, to ensure high-quality lead generation. At the same time, you should set measurable goals: not just “attract subscribers,” but 4,000 new readers every month, not “increase views,” but 100,000 views in three months, and so on.
For companies that start blogging on Klerk, we develop an individual strategy for generating potential clients. Over 23 years of work, we have become convinced that our technology works, so we can guarantee the result.
Leave a request
Content “for everyone and for no one”
Everything that is published on your blog, website and social networks should first and foremost be focused on your target audience . The desire to create content that is interesting to everyone most often leads to the opposite effect: it simply does not find its reader.
For example, your specialty is legal services for marketplace sellers. What problems do sellers worry about? Contesting a fine, receiving compensation roy schumacher for lost goods, protecting the rights to unique products. But in the blog you can find advice for all occasions – from disputes with the management company to the division of property during a divorce. It is clear that such advice will not attract potential clients, even if the content is high-quality.
Before you start working on creating content, decide who your reader ( or, rather, potential client ) is, what problems and needs they have. A corporate blog helps to conduct a dialogue with the audience, but only if the topic is relevant to both parties.
On “Clerk” you can launch your blog yourself, including for free. To take advantage of all the promotion opportunities, we recommend connecting “Company Blogs” : with them you will receive the collection of applications and the transition to the site, a beautiful URL, advanced analytics and many other advantages. With the “Trial” tariff, you can evaluate the advantages of “Company Blogs” absolutely free!
Substituting content marketing with PR or advertising: why it’s not the same thing
A blog can talk about the benefits of the company, vietnam news latter but turning every article into a story about how great you are is a big mistake . The same goes for advertising: there shouldn’t be too much of it.
How to evaluate the effectiveness of SMS mailing
Businesses actively use mailings as a marketing tool and invest heavily in this channel. But companies often do not evaluate the contribution of mailings to sales , peru phone number list especially when it comes to offline trade.
In the case of online stores, the situation is much simpler. When launching a mailing, marketers use links with UTM tags to lead users to landing pages. The user performs a target action, for example, adds a product to the cart, and Google Analytics or Yandex Metrica analytics systems track this. In this way, marketers can immediately evaluate the conversion, that is, find out what proportion of recipients performed the desired action, for example, how many people ultimately made a purchase.
With traditional retail, the task is more complicated . Imagine a situation: a store sends out a mailing about discounts on certain products. People come, make purchases, but how can you evaluate whether the mailing was effective? Perhaps visitors would have come without it. The question of the effectiveness of messages often remains open.
In practice, there are several ways to evaluate the conversion of a mailing into sales at an offline point of sale. Here are the methods that can be used.
Add promo code to message
One of the simple and clear ways to track the results of SMS mailings is to use promo codes .
The promo code can be included directly in the text of the message sent to the customer. The buyer can use it when making a purchase both in a retail store and in an online store or from partners.
Lifehack: the promo code can be personalized. This way you will know which specific users made a purchase thanks to SMS.
Match numbers
Another way is to match the phone numbers of message recipients with the phone numbers of those who made a purchase after the promotion was launched.
When purchasing, you need to ask the customer for a phone number or ask him to log in through the application in order to track the phillip morris pres data.
It is also useful to conduct A/B testing . To do this, divide customers into two groups: one receives the newsletter, the other does not. By comparing the results of both groups of buyers, you will understand how SMS affected sales.
Ask to show the message to the store administrator
Another simple method for assessing the effectiveness of SMS mailings is to invite customers to come to the store and show the received message to the administrator or cashier to receive a discount.
At the same time, the store employee records the vietnam news latter fact that the SMS was shown.
This is a simple and accessible method that allows you to accurately calculate how many customers paid attention to the SMS before coming to the store.
Compare sales dynamics in different retail outlets
In chain stores that have several branches with similar sales dynamics, you can compare the increase in purchases.
How does this work:
- Identify two cities with the same sales dynamics. For example, Yekaterinburg and Novosibirsk.
- Send SMS mailing only in one of the cities, for example, in Yekaterinburg.
- Collect sales data in these cities after sending SMS messages.
- Compare the sales dynamics in Yekaterinburg and Novosibirsk after the mailing. If Yekaterinburg sees a surge in sales while Novosibirsk remains stable, this shows that the mailing had a positive impact.
Social Media and Telephony for Continuous Collaboration
Social Media andBitrix24 defines itself as a collaboration platform that offers a range of tools also for call center management. Integrating telephony and CRM features in a single solution. Designed for companies of all sizes, Bitrix24 allows you to manage incoming and outgoing calls 24 hours a day.
On the call center side, Bitrix24 offers a number of key features:
- Integrated Telephony: Make and receive calls without the need for additional hardware, with support for VoIP, local numbers and toll-free numbers in over 40 countries. Calls can be recorded and managed efficiently with features such as progressive british student data dialer, queue management and intelligent call routing.
- Omnichannel Management: In addition to phone support, Bitrix24 allows you to integrate other communication channels such as email, live chat, WhatsApp, Telegram, and social media. All interactions are manage in a single platform, ensuring smooth and consistent communication with customers.
- Automation : Calls and interactions are automatically logge and can be converted into leads or opportunities, improving workflow and reducing manual handling time.
- IVR and advanced routing: The system phillip morris pres includes IVR and call routing functions, which allow for automated call management, making the process more efficient and reducing waiting times.
3CX: The Telephone Switchboard
3CX is an advanced IP PBX solution that integrates multiple business communications features, including call centers and omnichannel contact centers. It is designed to be flexible and cost-effective, supporting. Both on-premise and public or private cloud deployments. With a fixed annual cost, with no per-user fees.
3CX Call Center Key Features:
- Call Management: Supports advanced features such as intelligent call routing, queuing and queue management, ensuring no calls are missed.
- Omnichannel integration: In addition to phone calls, Social Media and 3CX handles communications via email, SMS, WhatsApp, Facebook Messenger and live chat, all within a single platform.
- Integrations: It is compatible with major CRMs such as Salesforce, Microsoft Dynamics and Hubspot, allowing agents to have complete customer information in real time during interactions.
- Monitoring and reporting: Call center saudi data managers can monitor the status of calls and agents through real-time dashboards. Ensuring effective management of team performance.
- Support for remote working: With iOS, Android and desktop apps, 3CX allows agents to. Work from anywhere, supporting flexible working models.
EasyCall Cloud: the classic management of telemarketing and teleselling activities
Thanks to its cloud architecture, it offers flexibility and scalability for companies of all sizes. Among the main features are:
- Fully online management: administration and management of the contact center directly via the cloud, eliminating the need for physical installations
- Unlimited Phone Lines : Support for unlimited contacts, lists and campaigns
- Call Recording: Allows automatic or interactive recording of calls to ensure quality control.
- Advanced dialers: Includes multiple dialer options (predictive, power, preview) to optimize agent workflow
- Real-time reporting: constant monitoring of performance, campaigns and appointments in real time
- Geodialing: schedule and optimize calls and appointments based on specific geographic areas, making territory management more efficient
This solution stands out for its flexible and transparent pricing model. With costs starting from €25 per month per workstation, without annual commitments.
The Free Cloud Software for Outbound Call Centers
Crm4 is a cutting-edge outbound call center software specialized in outbound call management. This choice allows you to offer the best for everything related to outbound calls. It is a complete suite designed for all the figures who work in the world of call centers: call chinese student data center managers, back office workers, team leaders, operators and agents. Teamwork is essential to achieve results, for this reason in crm4 we have developed functions that aim to satisfy the activities of the entire team. Not just telephone sales, crm4 is an Italian call center program very useful for setting appointments for agents with an area dedicated entirely to their management: appointment planner, integration with Google Maps, division of agent zones.
With a strong focus on GDPR and RPO compliance , CRM4 offers tools that allow you to transform your call center management system into a cutting-edge omnichannel solution through integrations.
With CRM4 integrations you can:
- nurture relationships: send personalized ankur batra SMS. WhatsApp and emails to contacts who have shown interest in your products or services. In this way;
- centralize your data: you can collect all your potential customer data, from Facebook, Instagram, landing pages and contact forms, in a single platform. This way you have all the information you need to personalize your communication at your fingertips;
- Automate Processes: CRM4 helps you create automated workflows to nurture leads, update status, and initiate calls in a timely manner so you never miss a sales opportunity.
The main features of crm4:
- you don’t pay for licenses and workstations , the platform is free, in the cloud, the only cost to start is the VoIP traffic that is consumed;
- Predictive Dialer customization : you can saudi data choose between 4 Predictive modes designed for different types of processing;
- gamification : platform designed to facilitate smart working;
- mobile app: you can also use crm4 from your mobile, just connect a pair of headphones to start calls;
- crm4 bot : forward automatic calls to your telemarketing lists;
- variety of functions such as: call recorder, answering machine filter, personal reminders, remote assistance, automatic recontacts;
- Real-time customer service , no waiting tickets.
Live Agent: inbound, outbound and ticketing
LiveAgent is a versatile customer service help desk platform that also includes powerful call center features. It is designed to efficiently handle both inbound and outbound calls. Making it an ideal solution for businesses that want to streamline customer communications.
Let’s focus on the main features dedicated to call centers:
- Multi-channel integration : LiveAgent is a cloud-based platform that allows you to manage phone calls along. With other communication channels such as email, social media, live chat and ticketing , all from a single interface. This integration simplifies the work of agents and improves the management of requests.