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Tag: china number data

  • Phase 4: Learning and using software

    Even if the user has decided to purchase the software, the work is far from done. Now it is important to provide them with ongoing support and improve using software their user experience. This automatically increases their loyalty to the product. Various tools and content can also help with this:

    Expand your knowledge – with instructions and tutorials:

    Even if users have been working with a software for some time, they never stop learning. New functions in the software and extensions that china number data are gradually launched also have to be learned. By constantly keeping the user up to date and informing them about such innovations, you maintain contact with them.

    Expand usage scenarios with Progressive Web Apps:

    Progressive web apps are functional extensions of using software the mobile website. They are designed to meet the needs of users on the go and are available on the smartphone without installing a separate app. Functional extensions from the area of ​​augmented reality offer a variety of possibilities, particularly in trades and from prospect to buyer with lead nurturing and scoring production: for example, dimensioning in space or virtual assembly instructions directly in production.

    Help for self-help:

    Communities and forums are a great way to provide users with a platform for exchanging ideas with one another. Many problems with usage can be resolved this way. This takes the pressure off support. However, such communities should not be left completely unsupervised. Ideally, the threads are screened regularly. This allows you to intervene quickly before discontent arises if no solution can be found. In the best case, forums also offer a source of inspiration for new functions and provide insight into the reality of use of the target group.

    Learning begins much earlier:

    When it comes to learning software, focusing only on the current target group can be fatal. It is often worthwhile to include the users of tomorrow in your marketing measures. Students or trainees often use the software they learn during their using software studies or training in their later professional lives. So why not make the software and the appropriate teaching materials available to educational institutions free of charge?

    Answer simple questions quickly with FAQ bots:

    In many companies, standard questions take line data up up to 80% of the support capacity. A section on the website with frequently asked questions (FAQs) about software usage provides an overview of these standard questions and provides the appropriate answers. However, only a few users make the effort to look for answers here. An FAQ bot can help. It filters out keywords from the user’s question and provides the appropriate answer from the FAQs. This method saves time and relieves the burden on sales or support.