Social Media and Telephony for Continuous Collaboration

Social Media andBitrix24 defines itself as a  collaboration platform  that offers a range of tools also for call center management. Integrating telephony and CRM features in a single solution. Designed for companies of all sizes, Bitrix24 allows you to manage incoming and outgoing calls 24 hours a day.

On the call center side, Bitrix24 offers a number of key features:

• Integrated Telephony:  Make and receive calls without the need for additional hardware, with support for VoIP, local numbers and toll-free numbers in over 40 countries. Calls can be recorded and managed efficiently with features such as progressive british student data dialer, queue management and intelligent call routing.
• Omnichannel Management:  In addition to phone support, Bitrix24 allows you to integrate other communication channels such as email, live chat, WhatsApp, Telegram, and social media. All interactions are manage in a single platform, ensuring smooth and consistent communication with customers.
• Automation : Calls and interactions are automatically logge and can be converted into leads or opportunities, improving workflow and reducing manual handling time.
• IVR and advanced routing:  The system phillip morris pres includes IVR and call routing functions, which allow for automated call management, making the process more efficient and reducing waiting times.

3CX: The Telephone Switchboard

3CX is an advanced IP PBX solution that integrates multiple business communications features, including call centers and omnichannel contact centers. It is designed to be flexible and cost-effective, supporting.  Both on-premise and public or private cloud deployments. With a fixed annual cost, with no per-user fees.

3CX Call Center Key Features:

• Call Management:  Supports advanced features such as intelligent call routing, queuing and queue management, ensuring no calls are missed.
• Omnichannel integration:  In addition to phone calls, Social Media and 3CX handles communications via email, SMS, WhatsApp, Facebook Messenger and live chat, all within a single platform.
• Integrations:  It is compatible with major CRMs such as Salesforce, Microsoft Dynamics and Hubspot, allowing agents to have complete customer information in real time during interactions.
• Monitoring and reporting:  Call center saudi data managers can monitor the status of calls and agents through real-time dashboards. Ensuring effective management of team performance.
• Support for remote working:  With iOS, Android and desktop apps, 3CX allows agents to. Work from anywhere, supporting flexible working models.

EasyCall Cloud: the classic management of telemarketing and teleselling activities

Thanks to its cloud architecture, it offers flexibility and scalability for companies of all sizes. Among the main features are:

• Fully online management:  administration and management of the contact center directly via the cloud, eliminating the need for physical installations
• Unlimited Phone Lines : Support for unlimited contacts, lists and campaigns
• Call Recording:  Allows automatic or interactive recording of calls to ensure quality control.
• Advanced dialers:  Includes multiple dialer options (predictive, power, preview) to optimize agent workflow
• Real-time reporting:  constant monitoring of performance, campaigns and appointments in real time
• Geodialing:  schedule and optimize calls and appointments based on specific geographic areas, making territory management more efficient

This solution stands out for its flexible and transparent pricing model. With costs starting from €25 per month per workstation, without annual commitments.