Booking platforms such as Guestonline , LaFourchette or Zenchef offer guests the opportunity to leave a review after their visit. This way, you give your customers the opportunity to give their honest opinions, which is valuable.
1. Turn reviews and opinions into user-generated content (UGC)
And yes, this is free content that you can repurpose. That’s the magic of user -generated content (UGC) . Turn positive online reviews into content for optimal word-of-mouth marketing!
You could turn reviews into charts or infographics. Start by selecting the best reviews of your restaurant . Then use a graphic design tool like Canva to give the quote a russia whatsapp number data nice shape . Focus on certain keywords, and don’t forget to give credit to the person who wrote the review. You can do this by tagging them, but you can also mention them in your description (“Jan S. of TripAdvisor”). Choose a simple background in a color that matches your branding.
You can also share your customers’ photos on social media. If a customer shares a great photo of your restaurant with a positive review, post the photo on your own social media and include a clip of their review in your caption. Also, be sure to give credit to the person how to make sure your Pop-ups Are seo friendly who took the photo. You could even reply to their comment with a link to the social post, so they know you used their photo on your platform. We reveal more tips and tricks for using social media to drive customers to your restaurant in this article .
When responding to reviews, you’re primarily focusing on cell p data the negative reviews , right? While it’s essential that you put that at the forefront, you should also invest time in responding to the positive comments .
2. Build customer loyalty by responding to positive reviews
Why? Customers who leave positive reviews don’t expect to hear back from the restaurant. A simple thank you is enough to make them like you even more, increasing the chances of them becoming repeat customers . Given that 50% to 70% of small business revenue comes from repeat customers, responding to positive reviews is a small effort that can yield big results.